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Legal Agreements

Effective Date: 22 February 2026

This Universal Terms of Service Agreement (“Agreement”) is entered into by and between Visawala Document Clearing Services Co. L.L.C. (License No. 1466879) (“Company”, “we”, “us”, or “our”) and you, the user (“you” or “User”), governing your access to and use of thevisawala.com (the “Site”) and related services (the “Services”).

By accessing or using the Site or Services, you confirm that you have read, understood, and agree to be bound by this Agreement and all related policies.

Changes to Agreement

We may modify this Agreement at any time. Updates become effective upon posting. Continued use of the Site or Services constitutes acceptance of the revised terms. If you do not agree, you must discontinue use of the Site and Services.

Eligibility and Authority

To use the Site and Services, you represent that you:

  • Are at least 18 years old

  • Are legally capable of entering into a binding contract

  • Are not prohibited from using the Services under applicable law

If acting on behalf of a company or organization, you confirm you have authority to bind that entity. If not, you accept personal liability under this Agreement.

Nature of Service

The Company provides administrative assistance and document support services for UAE visa applications. We are not a government authority and do not issue visas. All approvals or rejections are determined solely by UAE Immigration Authorities.

Data Transfer

By using the Site from outside the UAE, you consent to the transfer and processing of your information across international borders where our servers or service providers operate.

Site Availability

We aim for continuous availability but the Site or Services may be unavailable due to maintenance, technical issues, or events beyond our control. We are not liable for losses caused by downtime.

Third‑party contractors or providers may perform parts of the Services.

User Conduct

You agree to comply with all applicable laws and this Agreement. You may not use the Site or Services for:

  • Fraud or criminal activity

  • Child exploitation

  • Terrorism or violent activity

  • Spamming, hacking, or malware distribution

  • Intellectual property infringement

  • Privacy violations

  • Uploading false or misleading information

You may not copy, resell, reverse‑engineer, or commercially exploit any part of the Site without written permission.

We may request identity verification, including government‑issued identification.

Phone communications related to service may be recorded for quality, security, and dispute resolution purposes where permitted by law.

Reservation of Rights

We may suspend or terminate services without notice for reasons including:

  • Fraud prevention

  • Legal compliance

  • Court or law enforcement requests

  • Protection of Company staff or systems

  • Abuse or harassment of staff

Third‑Party Links

The Site may contain links to external websites. We are not responsible for their content, policies, or practices.

Fees and Payments

Accepted payment method: card payment via approved payment gateway.

You are responsible for maintaining valid payment information. In case of failed payments or disputes, we may:

  • Cancel services

  • Recover unpaid fees through lawful means

  • Charge administrative or processing fees related to chargebacks or violations

Payments may be processed in USD or another supported currency. Exchange rate differences or bank charges may apply.

Limitation of Liability

To the maximum extent permitted by law, the Company and its officers, employees, and partners shall not be liable for any direct or indirect loss or damage arising from:

  • Visa rejection or delay

  • Third‑party actions

  • Service interruption

  • Unauthorized access to data

  • Viruses or malware

  • Travel losses or expenses

Our total financial liability shall not exceed the amount paid by you for the specific service involved in the claim.

Any claim must be brought within one (1) year of the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless the Company, its employees, and partners from any claims, damages, or expenses (including legal fees) arising from:

  • Your use of the Site or Services

  • Violation of this Agreement

  • Violation of third‑party rights

Compliance with Laws

You are responsible for compliance with the laws of your jurisdiction when using the Site. We do not guarantee that the Services are appropriate or lawful in every country.

Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

Governing Law

This Agreement is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the Dubai Courts.