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Digital Services Act (DSA)

Effective Date: 22 February 2026

thevisawala.com, operated by Visawala Document Clearing Services Co. L.L.C. (License No. 1466879), is committed to transparency, accountability, and user safety in accordance with applicable provisions of the European Union Digital Services Act (DSA) where relevant to users accessing our platform from the European Economic Area.

Designated Point of Contact

For matters related to the Digital Services Act, we provide a contact channel for:

  • Authorities of EU Member States

  • The European Commission

  • The European Digital Services Board

  • Users of our services

All DSA related communications should be sent to:
Email: operations@thevisawala.com

Language of Communication

  • The primary language of communication is English.

  • We may respond to other languages where possible, however English will remain the official language for correspondence.

Reporting Illegal Content

Users, trusted flaggers, or authorities may report content believed to be illegal, inaccurate, or harmful.

To submit a report, please contact us by email and include:

  • URL (web link) of the content

  • Clear explanation of the issue

  • Reason for reporting (illegal, misleading, outdated, or harmful content)

  • Supporting evidence if available

Reports may be submitted anonymously. If you provide an email address, we may acknowledge receipt and inform you of the outcome unless restricted by law.

Incomplete or unclear reports may not be processed.

Content Review and Action

After receiving a report, we may:

  • Review the content

  • Request clarification

  • Restrict access

  • Remove the content if necessary

Actions are taken in good faith and based on applicable legal and platform standards.

Transparency Reporting

In accordance with DSA transparency principles, we may publish periodic reports summarizing:

  • Number of content moderation actions

  • Reasons for content removal

  • Number of user or authority requests

  • Actions taken in response

Contact

Visawala Document Clearing Services Co. L.L.C.
Website: thevisawala.com
Email: operations@thevisawala.com
Phone / WhatsApp: +971 52 590 9363